Holiday Notice 🎄Orders placed between Dec 24, 2025 – Jan 7, 2026 are very welcome and will be safely saved. Shipping will start again on January 7, 2026.Thank you for your patience & happy holidays 💛 your Sonja!
Ordering & Shipping from Sonja Illustrated
Shipping Policy — Sonja Illustrated e.U.
Holiday Shipping Information Thank you so much for your order 🤍 I’m currently taking a short holiday break. Any orders placed between December 24, 2025 and January 7, 2026 are securely received and will be prepared with care. Shipping resumes from January 7, 2026.
Wishing you wonderful holidays and all the best for the time ahead, Sonja
Last updated: 23 Dezember 2025
Thank you for shopping at Sonja Illustrated. The following Shipping Policy explains how orders are processed, packaged, shipped, and delivered. By placing an order, you agree to the terms outlined below.
1. Ordering & Shipping
We ship products from Austria to customers in Austria, Germany, and across Europe. All orders are processed with care to ensure your items arrive safely and in excellent condition.
2. Postage and Packaging
We offer art prints in the following formats:
A3: 29.7 Ă— 42 cm A4: 21 Ă— 29.7 cm A5: 14.8 Ă— 21 cm
Packaging
A4 and A5 prints: shipped flat with a cardboard backing in a rigid mailer. A3 prints: shipped in a durable, protective mailing tube.
Product Details
All prints are high-quality digital reproductions on premium 220g white cardboard. Prints arrive unframed, unless a frame was specifically requested.
Sweatshirts
80% cotton / 20% recycled polyester OEKO-TEX® 100 certified Vegan materials Produced under fair working conditions 280 g/m² Washable at 40°C / iron-friendly Printed using DTF technology with OEKO-TEX® STANDARD 100 certified inks — safe for sensitive skin, including children.
3. Shipping Costs
Shipping costs depend on the type of product and your delivery region:
Germany & Europe: €5 for prints, sweetshirts Notebooks: €3 Cards or Card Sets: €3
You will see the exact shipping fee displayed at checkout before completing your order.
Free Shipping
We offer free shipping for orders over €250.
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4. VAT and Taxes
All prices shown on our website include VAT (gross prices). VAT exempt due to small business regulation
For customers outside the EU, please note:
Import duties, customs fees, or local sales taxes may apply. These charges are not included in our prices. They are the responsibility of the customer and may be due upon delivery.
5. Processing and Shipping Times
Processing means preparing your order before shipment. After your order is packed, it is handed over to the carrier.
Estimated delivery times:
Austria: 4–5 business days Germany: approx. 10 business days Europe: approx. 10 business days
Please note: Delivery times are estimates and may vary due to your location, holidays, customs delays, or unexpected carrier issues.
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6. Order Confirmation & Tracking
Once your order has been processed and shipped:
You will receive an order confirmation email. After shipment, you will receive a tracking link (if available), so you can follow your parcel’s journey.
7. Free Returns (EU Return Right)
You may return your order within 14 days of receiving your package, in accordance with EU consumer protection laws.
Refund Process
Refunds are issued to the original payment method. The refund is normally processed within 2 weeks after your return arrives at our warehouse.
Return Conditions
To be eligible for a refund:
Items must be unused, undamaged, and in the same condition as received. Items must be returned in their original packaging when possible.
Non-Returnable Items
The following items cannot be returned:
Made-to-order items Customized items Items purchased on sale or during special promotions
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8. Return Shipping Costs
We strive to keep our product prices fair. For this reason:
Return shipping costs are the responsibility of the customer. These costs will be deducted from your refund if we provide the return label.
